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Refund Policy

Cancellation & Refund Policy

At Carmen’s Bridal Gown Rental, we understand the importance of your special day and the commitment it takes to prepare. Our gowns are reserved specifically for you, which means we have to strictly enforce the following policies to ensure fairness and availability for all clients:

Rental Cancellations

  • When a gown is reserved, it is held exclusively for your event date.

  • All cancellations are final and the renter/wearer will forfeit the full rental amount regardless of reason or timing.

  • If a cancellation is necessary, no refund or credit will be provided.

Rescheduling

  • We understand that plans may shift. Rescheduling your wear date may be possible if discussed in advance and within reason.

  • Rescheduled bookings are subject to availability and may incur a rescheduling fee.

No Refund Policy

  • We maintain a strict no-refund policy on all gown rentals and services once booked.

  • This includes, but is not limited to: changes of mind, event cancellation, dissatisfaction with fit if measurements were self-submitted, or failure to pick up on time.

  • Initials or signatures provided at the time of booking confirm your agreement to this policy.

  • If you have any questions or need assistance with your rental, feel free to contact us at: carmensbridal@hotmail.com # 410-240-2992 - Columbia, MD

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